Private Training – Terms & Conditions

This information is provided to you to in an effort to help you get the most out your Good Manners Training & Behaviour Course, Consultation or Private Training Session

Please do not hesitate to contact us if you have any questions relating to the information in this document.

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What To Bring To Your Consultation:

As many family members who are willing to attend

A supply of food treats

Your dog’s favourite toy

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Acceptable Collars and Leads

Flat Collars (Buckle or Snap Lock variety)

Head Collars (Black Dog Head Collar, Gentle Leader, Canny Collar)

No Pull Harness (Front attach harnesses such as balance or freedom harness – not a car harness)

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Please DO NOT have your dog on a choke chain (also called check chains), electric shock collar, citronella collar or prong collar.

 

Feeding Dogs Before Consultation

Do not feed your dog his/her normal meal dog prior to your session, unless you have a puppy – a small snack is fine. This way your dog will be hungry and more inclined to pay attention to you.

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Treats For Consultation

Please have AMPLE treats cut up into very small portions – no larger than the size of your little fingernail (half that for smaller breeds). You will need at least 200-300 TINY pieces of food.

Human food treats work best, as well as dog meat rolls such as Prime 100 or Tuckertime

Below are some suggestions:
Sausage
Polony
Chicken
Steak
Leftover Roast Meat
Dog meat roll – Prime 100 is ideal

Please use food that is preservative, colouring and flavouring free

 

​How To Dress For Your Consultation

Please wear comfortable clothes that you don’t mind getting dirty. You may be required to get on the ground with your dog. Enclosed, non-slip footwear is necessary for safety reasons if we are working outdoors.

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Children in the Consultation

We welcome children in our consults and encourage them to participate. We are committed to child safety around dogs and will teach your children how to safely interact with dogs. However; if your child is likely to get bored during our consult (most Intake consults go for 60 minutes) then it is essential you have activities ready for them to keep them occupied while we talk and demonstrate exercises.

If the consultation is an outdoor training session, children under the age of 8 years will need a separate carer

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Exercise Prior To Consult

Often it can be an advantage to exercise your dog prior to your consult.  You should not exhaust your dog but you may want to take him/her for a short walk or play a brief game of fetch. This will assist to calm your dog down a little prior to your consult.

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Late Arrivals

Please ensure you are at home and ready for your consult at the time of your booking. If you are not home at the time your booking is supposed to begin we cannot stay longer to make up for this time. We will wait for 30 minutes before leaving – if this happens your full session fee will be forfeited and you will need to rebook and re-pay the entire fee. For this reason we advise that if you have something on the day of your consult to book a time that allows you to get home, get changed if necessary and have a coffee or tea – this way you are fully prepared when we arrive.

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Payments 

Courses: – The full fee for your Intake consult is due upon booking to secure your consult date and time. This is non-refundable.

Failure to pay your fees may result in your course place booking being cancelled and offered to another client.

Packages and Hourly Follow Ups:

If booking a private consult package, a non-refundable payment of $50 is due at the time of booking with the balance due at the first session unless a payment plan is agreed upon at the time of booking. For payment plans to be utilised – a non-refundable payment of 50% of the consultation package must be paid at the time of booking, with the balance due at the first session.

During our first session we will set dates and times for our follow up consults to ensure that you and your dog are getting the most out of our program.

Payment for follow up consults is due at the time of booking.

Cancellation of follow up consultations/training sessions will result in the forfeiture of that consult. Rebooking will be charged at the full hourly rate of $150 per hour

 

Please ensure you are at home and ready for your consult at the start time of your booking. If you are not home at the time your booking is due to begin we cannot stay longer to make up for this time.

We will wait for 30 minutes before leaving – if this happens the full hourly fee will be payable to rebook the consult.

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Package Expiration

Consultation packages are valid for 3 months from the date of the first consultation

The client will have unlimited phone (during business hours) and email access for 3 months from the date of the final consultation

Any credits, classes or private sessions not used by the expiration date are no longer valid for use unless extended expressly by Good Manners Training & Behaviour prior to expiration.

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Bad Weather & Instructor Illness Policy

It is sometimes impossible to hold outdoor consults in inclement weather (severe storms etc.). We will advise you via SMS and EMAIL when consult are required to be rescheduled as early as possible before your consult.

PLEASE ENSURE THAT YOU HAVE PROVIDED US WITH YOUR MOBILE TELEPHONE NUMBER.

If your trainer is seriously ill or experiences a personal emergency and is unable to attend your consult. You will be notified via phone as early as possible.

If your consult is rescheduled due to inclement weather or instructor illness/emergency we will be in contact with you to rearrange a suitable replacement booking. It is important that you take this into account when enrolling since refunds will not be offered in this case.

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Liability Disclaimer

Client acknowledges that obedience training/behaviour modification may be an activity in which damage or injury to dog(s) and/or persons may occur. Client will assume full financial/moral responsibility for the actions of their dog(s). Client further acknowledges that dog(s) may be exposed to a variety of environmental conditions which include, but are not limited to, vehicular traffic, interaction with people and other animals, exposure to adverse weather, and exposure to areas with crowds and all types of traffic.

I/We Client agree that I, my/our heirs, assignees and legal representatives will not make claim against, sue, or attach the property of the consultant, her family, acquaintances, or any other person acting on her behalf (herein referred to as ‘Her Agents’), for injury or damage done to or by dogs(s) resulting from action or negligence, however caused, by Consultant or Her Agents. I/We Client forever release Consultant and/or Her Agents from any and all liability and demands which I/We Client, and my/our heirs, assignees and legal representatives may have or may hereafter have for injury or damage to or by dog(s), and assume all risks thereof.

Client and Consultant hereby agree to mediate and/or arbitrate any misunderstandings that may arise pursuant to the terms contained herein. In any action or proceeding arising out of the agreement, the prevailing party shall be entitled to reimbursement of costs and legal fees.

This contract for Training Services supersedes all other agreements, written or oral, previously made between Client and Consultant.

 

 

Thank you for booking with Good Manners

If you are happy with our service, please tell your friends and family.

If not – please TELL us – we cannot improve our services if we do not know about it – Thank you.